jelto

Jelto FAQ

Short answers about Jelto, the privacy-friendly analytics for websites and desktop apps built with Swift, Electron, Tauri and .NET. Each answer links to the guide or terms with the full details.

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Getting started

Can I try Jelto for free?

Yes. The trial lasts 14 days, needs no credit card, and includes two products, so you can keep development tests separate from production; each product can hold a website, a desktop app or both. Starting a trial doesn’t create a subscription. Starter includes one product after the trial, so either choose Growth to keep both, or delete the test product and allow at least seven days for the deletion to finish before choosing Starter. Read about trial and development products.

Can I use Jelto only for a website or only for a desktop app?

Yes. Each product can contain a website, a desktop app or both. Start with the one you need; your dashboard shows the reports for what you connect. Every plan includes both active installs and web events, so you can add the other later on the same plan. See how to create your first product.

How do I get started?

Create an account and a product, then add the generated tracking tag to your website or install an SDK in your desktop app. The Installation page helps you check that data is arriving. Follow the Quickstart to set up your first product.

Will Jelto slow down my website or app?

Jelto’s website tag uses the defer attribute, so the browser downloads it without blocking your page and runs it after the HTML is parsed. Cookie mode is a separate script rather than an add-on, so a page loads only one core tracker, and optional helpers also load with defer, in order. Desktop SDKs send events in background batches and retry with backoff when the device is offline. See script configuration and how app activity arrives.

Can I bring my existing analytics history?

From Plausible, yes. Preview an export’s dates and coverage before importing its supported daily history, and choose where Jelto’s own collection begins to avoid overlap. Imports bring aggregate history; they don’t recreate individual journeys or historical funnels. Other tools have no import, so keep their reports or exports available. Read the Plausible import guide or compare Jelto with Plausible.

Website

Do I need to know how to code?

Usually not for website analytics: paste the tracking tag into your site’s header or custom-code settings, as long as your platform allows custom scripts. Step-by-step guides cover WordPress, Webflow, Framer and Shopify storefronts, with more for platforms and frameworks from plain HTML and Next.js to Wix, Squarespace and Ghost. Desktop SDKs and custom events need some development work. Start with website setup.

How do I find where visitors drop off before signing up or paying?

Track key actions as goals, then combine them with page visits in an ordered website funnel to find the steps where visitors leave. The signup and checkout funnel examples give you a starting point.

Can I see which Google searches bring visitors?

Yes. Connect Google Search Console to find search queries and pages worth improving, and compare clicks, impressions and average position; Google’s reporting can be delayed. Search performance and revenue remain separate: Jelto doesn’t assign revenue to individual keywords. Follow the Search Console guide.

Can I track multiple domains and subdomains?

Yes. Register each hostname, including subdomains, under one product and add the tracking tag to each, then review those sites together. An optional helper preserves marketing channel information between them; it doesn’t share visitor cookies or merge sessions across domains. Read about multiple website hosts.

Desktop apps

Which desktop platforms does Jelto support?

Jelto supports Swift apps on macOS 12 or later, Electron apps with Node.js 18 or later, Tauri 2 apps, and .NET 8 or later desktop apps such as WPF, WinForms and Avalonia apps. Electron, Tauri and .NET apps can run on Windows, macOS and Linux, while Swift is for macOS. Mobile apps aren’t supported. Read how to connect a desktop app and choose an SDK.

How do website and app analytics work together?

Side by side, as separate reports. A product can show website traffic alongside desktop adoption, retention and release performance, but Jelto doesn’t identify which website visitor installed your app or attribute app installs to website marketing channels. Read how website and app reports fit together.

Revenue

Which payment providers can I connect?

Jelto has native connections for Stripe, Lemon Squeezy and Polar. You can send verified payments from Paddle or another provider through the Payments API. Connect your provider for payments and refunds, then set up checkout attribution to see website revenue by marketing channel. See the revenue setup guide.

Do I need paying customers to use Jelto?

No. Find out whether people discover your product, sign up, or keep using your app before you make your first sale. Payment connections are optional, so connect a payment provider when you start selling.

Bots

Can I see AI bots and search crawlers?

Yes. Bot activity shows which AI and search crawlers request your pages, grouped by operator, page and category, such as AI answers, indexing and training. Connect server tracking to capture requests from bots that don’t run your website’s JavaScript. Visits from people following AI links appear separately, and a crawl is a request, not proof of a citation, ranking or use in training. See how to read bot activity.

What does the 100K AI bot allowance include?

Each plan includes 100,000 server-reported AI and search crawler requests per monthly bot period, shared across your products. Further collection stops unless you enable paid overages: $9 per additional million requests, rounded up. Overages require an active paid plan and use a separate monthly subscription, even with yearly billing. Browser-observed bot pageviews never use this allowance. See crawler usage details.

Privacy & data

Does Jelto use cookies, and what about GDPR?

Jelto’s website script is cookieless by default: it counts visitors separately each day and doesn’t read or set visitor cookies, and Jelto never stores or logs IP addresses. Cookie mode (a separate script) and first-touch attribution memory are optional; turn them on only when they fit your privacy notice and consent setup. Desktop SDKs use a random install ID, and your app decides when analytics starts. Jelto doesn’t give legal advice or certify compliance, so review the Privacy Policy, cookies and domains and the collection options before choosing a setup.

Can I export my data, and how long is it kept?

Yes. Product owners can export data from Privacy & data settings. You choose retention from 30 days up to your plan’s maximum: three years on Starter or five on Growth. Data outside that window is removed through retention processing. Read about exports and data controls.

Can I use Jelto data in my own tools?

Yes. Bring website analytics into your own reports, manage funnels, or send verified payments and crawler requests from your server using the APIs. Each key is limited to one product. The Website API guide includes working examples.

Can I share reports or embed them on my site?

Yes. Publish a dashboard with the reports you choose, or embed a Visitor badge, Revenue card, Traffic chart or Activity pill. Revenue and goals are shared only when you explicitly include them, and you can revoke a public link later. See the sharing guide.

Billing

Which plan is right for me?

Choose Starter for one product, one team member (the owner) and up to three years of history. Choose Growth for up to 30 products and 30 team members (including the owner) and up to five years of history. Both include the same website, desktop, revenue, funnel, reporting and integration features across eight traffic bands, from $9/month (Starter) and $19/month (Growth), billed monthly or yearly; yearly saves two monthly payments plus $1. Compare plans and prices.

How do I choose a traffic level?

Pick the smallest band that covers both your monthly active desktop installs and web events across all your products. An active install is an app installation that sends a heartbeat during the month. If you only track an app, choose by active installs; if you only track a website, choose by web events. See how account usage is counted.

What counts as a web event?

Each human pageview, download or outbound click, and custom website event counts as one. Custom events include tagged clicks, form submissions and visibility goals, even when non-interactive or hidden from reports, and properties add no extra units. Automatic engagement updates, payment records, bots and imported history are excluded. Desktop events use the separate active-install allowance, and server crawler requests have their own. The usage guide has the complete web-event rules.

Can I invite my team?

Yes, on Growth, which supports up to 30 team members including the owner. Invite Members for reports and settings, or Viewers for read-only reports. Starter is for one person, the account owner. See team access and invitations.

What happens if I go over my plan’s limits?

App collection and human traffic continue, with no automatic overage charges. Jelto notifies you as you approach or pass your active-install or web-event allowance; if you stay above it, we’ll ask you to upgrade. AI and search crawler requests use the separate bot allowance. Follow your usage with the account usage guide.

What happens when my free trial ends?

If you haven’t subscribed after 14 days, collection stops and the dashboard becomes read-only. You have seven more days to subscribe or export your data; after that, your trial products and their analytics are deleted. Your account remains. See the trial and subscription terms.

Can I cancel or request a refund?

Yes. Cancelling through account billing ends your base subscription at the end of its paid period, so it stays active until then. A no-questions refund is available within 14 days of your first charge, and statutory cancellation and refund rights also apply. Read the subscription and refund terms.

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